As a FastTrack client, remember that your coach cannot do the work for you! Prior to committing to a DDPY FastTrack Program, please take the time to review our policies and guidelines. 

In the initial two(2) weeks of your program you will have the opportunity to request a refund on your purchase if you feel you have changed your mind. After this time, you will not be eligible for a refund. All refunds will be prorated based on the time within the program. 

In the initial two(2) weeks of your program, if you feel as though you may be more successful with a different coach, you may request to be assigned to another one. After the two week period, you will be unable to change coaches. 

During your FastTrack Coaching period, please communicate directly with your coach to provide any feedback for making your experience the best it can be. If you need to reach out to our management team for any questions, concerns or coaching changes, please email haydn@ddpyoga.com 

The coach-client relationship is an important one. You should both be able to communicate clearly the expectations you both have for one another. Remember that your success is directly related to your adherence to the support and guidance given to you by your coach, so it’s always best to communicate why you are having difficulty following through with what your coach has suggested to you. It is also your FastTrack coaches job to hold you accountable to the plan you’ve both agreed upon – remember they are there to help you reach the goals you have set for yourself! If you have difficulty communicating with your coach please reach out to us at haydn@ddpyoga.com. 

At any time you feel as though you are not receiving the support and guidance you expected from the FastTrack Coaching program, please reach out to us at haydn@ddpyoga.com so that we can determine what we can do to meet your expectations and help you reach your goals! 

All of our FastTrack Coaches are bound to a code of conduct that outlines the boundaries of their coach-client relationship. If at any time you feel a coach is crossing personal boundaries or is communicating inappropriately, please do not hesitate to contact us at haydn@ddpyoga.com 

Customers must communicate responsibly and professionally with their FastTrack Coach. A FastTrack Coach reserves the right to request termination of coaching if they feel it is unsafe for the client, themselves, or DDPY. Clients at risk of termination will receive one written warning from DDP YOGA prior to termination. In such cases, no refunds will be given.